At Medicalcwh (hereinafter "the company", "we", "us" or "our") we take the privacy of our clients, users and website visitors seriously. This policy describes how we collect, use, store and protect the personal information you provide to us through our website medicalcwh.com and associated services.
1. Data we collect
We may collect the following categories of personal data:
- Form data: name, email address, phone number and message when you contact us through contact forms or demo requests.
- Account data: username, encrypted password, company, job title and billing information when you register on our SaaS platform.
- Technical data: IP address, browser type, operating system, pages visited, visit duration and interaction events collected through cookies and similar technologies.
- Service usage data: activity logs, system configurations, integration logs and performance metrics of the M.E.D.I.C.A.L. software.
2. Purpose of processing
We process your personal data for the following purposes:
- Manage and respond to your inquiries, information requests or system demonstrations.
- Provide, maintain and improve the M.E.D.I.C.A.L. SaaS platform and its logistics automation features.
- Send technical communications, service updates, security notices and changes to terms.
- Perform anonymous statistical analysis to improve user experience and software efficiency.
- Comply with applicable legal and regulatory obligations in Argentina and in the countries where we operate.
3. Legal basis for processing
The processing of your data is based on the following legal bases, as applicable:
- Consent: when you voluntarily provide us with your data through forms or accept the use of cookies.
- Performance of a contract: when processing is necessary for the provision of the contracted SaaS service.
- Legitimate interest: to improve our services, prevent fraud and ensure platform security.
- Legal compliance: to meet tax, accounting or regulatory obligations.
4. Cookies and tracking technologies
We use first-party and third-party cookies to:
- Remember your session preferences and panel settings.
- Analyze site traffic and usage patterns using tools such as Google Analytics (with IP anonymization).
- Detect and prevent malicious or unauthorized activities.
You can manage or disable cookies from your browser settings. However, some site functionalities may be affected.
5. Storage and retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless the law requires a longer retention period. Data from inactive accounts is deleted after 24 months of inactivity. Data from contact forms is retained for up to 12 months after the last interaction.
6. Transfer to third parties
We do not sell or rent your personal data. We may share information with the following types of service providers (processors) under confidentiality agreements:
- Hosting and cloud infrastructure providers (servers on AWS based in the United States).
- Web analytics platforms (Google Analytics) and transactional email services (SendGrid).
- Payment processors for SaaS service billing (Stripe).
- Technical consultants and external auditors with restricted access and under NDA.
In all cases, we require these third parties to comply with security standards equivalent to our own.
7. User rights
In accordance with the Argentine Personal Data Protection Law (Law 25.326) and, where applicable, the European Union's General Data Protection Regulation (GDPR), you have the following rights:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request the deletion of your data when it is no longer necessary for the original purposes.
- Portability: receive your data in a structured, commonly used format.
- Objection and restriction: object to processing for direct marketing purposes or request restriction of processing in certain cases.
- Withdrawal of consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us through the channels indicated in section 10.
8. Data security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or disclosure. These include TLS encryption on all communications, multi-factor authentication for administrative access, firewalls, periodic security audits and role-based access controls.
9. Commitment against misinformation
Medicalcwh does not make misleading claims, does not use false urgency, does not present fictitious endorsements, nor does it claim unverified official affiliations. All information published on this site is accurate, verifiable and does not promise results without evidence. We do not collect data for speculative purposes nor share information for advertising purposes unrelated to our services.
10. Contact information
If you have questions about this policy, wish to exercise your privacy rights or report an incident, you can contact us through the following channels:
11. Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through a notice on our website or by email. The date of the last update appears at the beginning of this document.